Social media offers service with a smile
October 8, 2012 Doug Lacombe
Social media and customer service have come together like peanut butter and chocolate did in the old Reese’s Peanut Butter Cups commercials. And like the famous candy bar, both are better for it, creating, as the ads once proclaimed, “Two great tastes that taste great together.” According to Mashable and Gartner, social service does matter. [...]
